Listening to the head, heart & feet
  • More and more people in social purpose organizations are realizing that how we experience our organizations on a daily basis is often hindering our capacity to effect change. At Organization Unbound we are constantly asking ourselves one question: ‘What kind of impact might we have if we took the inner lives of our organizations more seriously as a leverage point for deep societal change?’

    We call the practice of surfacing the inner experiences of organizational members during the normal course of everyday work ‘inscaping’. If we want the social purpose of our organizations to come to life as a lived experience (i.e. being the change), we need to practice being in more direct contact with our own lived experience as we go about our work. Too often we let roles, plans, processes, and organizational structures cut us off from our organization’s purpose. We end up relating to it as an abstract concept rather than as a lived experience that grows through our work and work relationships.

    For inscaping to be a robust organizational practice, we need to refine our listening skills so that we learn to listen at an experiential level. Listening with the ‘head, heart and feet as described by the Barefoot Guide Connection is a very helpful tool to practice this. It helps us to listen ‘between the lines’ and ‘beneath the main text’, to hear not just what people are saying, but what they are trying to say or what they are feeling. This is called deep listening.

    Deep listening speaks to the fact that we are three-fold human beings: thinking (we think about the things we perceive in order to understand them), feeling (we experience the world through our emotions), and willing (our needs and desires motivate us to act). More often than not, what we think, what we feel and what we want are not the same. Sometimes they can be even opposed. Therefore the challenge is to pay attention to not only logic and common sense, but also the messages delivered by emotions and by the will.

    If you’d like to know more, check out this detailed overview from Barefoot Guide 1. For further guidance on practicing deep listening in your organization, go to the Barefoot Guide Resource Library and under Tools and Exercises you will find the ‘Developing Deep Listening Skills’ exercise. From our side, we are curious to know to what extent these three levels of listening are already happening in your organization and what your experiences are in your practice to strengthen them!


    Illustrations: Barefoot Guide 1 illustrations.

    July 25th, 2017 | Warren Nilsson | 1 Comment

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  • Raphael Amato 07.25.2017

    I really enjoy your thoughts on “inscaping”. As leaders there is a tendency to listen and act immediately, rather than listen with the head, heart and feet. to listen in that way is uncomfortable, yet it is this discomfort that leads to renewal and learning.
    Thank you

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